Are you licensed, bonded, and insured? Can you send me a certificate of insurance?
If the company you are calling is not a reputable and honest company, they will have trouble answering these questions or providing the documents. They might even try to change the topic. A reliable moving company should be able to provide these answers and documents at a moment’s notice!
What is your hourly rate?
Some moving companies have all sorts of hidden rates that they don’t disclose up front on the initial few conversations. Brookline Moving Company pricing structure is transparent, and simple. We charge at an hourly rate of time-start, to time-finish, plus an hour for mileage and truck charges. This way we can provide the most accurate moving estimate possible.
Can you provide some testimonials from previous customers?
Check the company’s rating on sites such as Better Business Bureau, Angie’s List, Service Magic, Google, Yahoo etc, and you should get a good feel for what people are saying about them.
What are my insurance options?
There is an insurance option that is included with your move, though it’s not very high. A good moving company should be able to give you a detailed explanation about your options. For more details regarding this, read our blog post about movers insurance options.
Can you provide a binding quote?
If a moving company is not forthcoming with their rates, they will possibly have a nervous breakdown when asked for a binding quote. A binding quote guarantees that your moving cost will not exceed the number quotes to you, and will give you peace of mind and reduce stress.